Customer Service

Sharpen Communication Skills for the Best Customer Experience

Customers can be unpredictable. Ensure your team is prepared when the unexpected shows up. The Fluency Speak video practice platform is an easy way to master communication skills anytime, anywhere.

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Ongoing learning opportunities are key to creating great customer service.

Build Confidence and Problem-Solving Skills

Provide a comfortable online space to practice new skills in privacy; share your videos with your mentor, when you are ready.
Users quickly see improvement each time they practice, which builds confidence in their skills.
Experience the pride and satisfaction that comes with surmounting new challenges.

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Increase Retention & Onboard More Effectively

Train new hires faster and more effectively.
Deliver personalized learning for more effective skill development.
Decrease time to competence for new hires and rapidly develop skills.

Easily Activate Coaching & Boost Employee Performance

Make more effective use of company resources; coaching costs less than formal training.
Employees feel supported and encouraged by their managers and the company.
Boost productivity by helping your employees work smarter, continuously increasing their knowledge and skills.

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Measure Results

See how training directly impacts metrics that matter.
Identify future training needs with performance metrics.
Gain insight for program adoption and engagement.

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Engaged, motivated employees are the foundation of great customer experiences.

Deloitte

2018 Travel and Hospitality Industry Outlook

FACT:

To keep customers satisfied and coming back research shows that; 80% want speed, 78% want knowledgeable employees, and 68% want human interaction.

Customer Service Training

Enable Continuous Improvement for Customer Service Teams