Sharpen Communication Skills for the Best Customer Experience
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
Here’s a great talk about communication and the importance of good conversations.
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
What is the cost of turning nearly all our face-to-face meetings into emails?
For Better or Worse, How Well You Speak Determines Your Success