Crisis Communication Skills Have Never Been More Vital
In today’s world, brand crisis can emerge without warning. It’s critical that employees feel prepared to take on sensitive communication challenges.
In today’s world, brand crisis can emerge without warning. It’s critical that employees feel prepared to take on sensitive communication challenges.
Old-school harassment trainings don’t work. To be effective, trainings have to address changes at the behavioral level.
Successful salespeople have the two essential Cs: Communication and Confidence. Ensure sales teams feel confident in their product knowledge and communication skills before they make a pitch.
Great leaders are not born, they are developed. The best leaders have learned how to empower their team to succeed.
Onboarding is often a make-or-break moment for a new employee. Use Fluency Speak to make it engaging and ongoing to keep your new hires long term.
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.